Dialog gives Plantronics the flexibility to meet its customers’ needs


Dialog gives Plantronics the flexibility to meet its customers’ needs

Our mission at Dialog is to help expedite the go-to-market process that brings cutting-edge new products to our customers. As part of that, we work in tandem with a wide array of technology partners. Each of these partners is a valuable member of the Dialog family, collaborating with us on both a software and hardware level to help us, in turn, deliver the chipsets that complement their products.

Our partners at Plantronics are no exception, whose line of headsets have long utilized Dialog solutions to best serve its customers. Plantronics has a robust range of headsets to offer, but while these may differ from one another in many respects, Plantronics headsets all utilize either a read-only memory (ROM) chip or a flash-based one to deliver enhanced wireless audio quality and performance.

Why ROM still matters and flash adds flexibility

For instance, Plantronics’ line of CS products – including the popular CS500 – utilize ROM chips because they’re inherently low-cost products, where code can be fixed onto the chip for the sake of ensuring long-term performance. In other words, ROM chips are leveraged to keep the overall product cost competitive with industry peers. Dialog’s SC14480 is a great example of this, providing high-quality wireless audio while keeping BOM costs low.

But, whereas ROM chips need their code set in stone right from the start, flash-based chips are easily updated across their lifespan. Because of that, Plantronics products that make use of flash-based chips, like the Savi 400 and Savi 700 lines, are essentially ‘future-proofed’ designs that can be updated as necessary down the line.

Diverse chipsets empower more versatility for Plantronics

On paper, this approach may look like a self-defeating one – designing headsets that work one way with ROM chips, but also work in what may appear to be the complete opposite way with flash-based chips. But, in practice, this more diversified approach to chipset implementation opens the door for more versatile use-case applications.

Take Plantronics’ last DECT security update, for example. In 2016, Plantronics released improved Digital Enhanced Cordless Telecommunications (DECT) security support for its headsets with flash-based chips. That meant that customers with Savi 700 headsets would be able to download new security updates, once available, to further protect the integrity of their device. The capability to push out new security enhancements via flash is particularly critical for Plantronics’ government customers, where up-to-date security protocols for audio communications are obviously of paramount importance.

So, it wasn’t too surprising, then, when that DECT update ended up tallying the highest number of downloads ever for a Plantronics device. And, it’s because Plantronics had incorporated flash-based chips into the Savi 700 – instead of committing to purely ROM-based chips across all of their product lines – that so many of their customers were able to quickly and easily update their headsets’ security right on the spot.

Together, Plantronics and Dialog are building high-quality, high-performance, enterprise-grade headset designs that are built to last and, thanks to flash-based chip integration, can now go the distance on security. Whether it’s with a ROM-based or flash-based headset, Dialog and Plantronics aren’t just setting the industry standard – together, we’re surpassing it.

Read more about how Plantronics makes use of both ROM- and flash-based chips to build robust headset designs, and how the collaborative partnership between Dialog and Plantronics is helping to raise the bar on audio quality.