Support


Dialog provides dedicated customer support to meet your requirements wherever you are in the world.

Development support

Dialog offers direct support to its customers and the team guarantees a 24-hour response time to customers' questions. Long-term and trusting relationships with the customers are of highest importance for our support team.

Technical support

Customer-dedicated technical engineers, backed by our design engineers, provide worldwide support. Expert advice is always available directly from the support team via e-mail. Depending on your queries you can address:

dct.support@diasemi.com
cvm.support@diasemi.com
voip.support@diasemi.com

We also have a number of engineers working directly with regional customers. Our contacts with you provide us with valuable feedback for product improvement. A full range of training programs is available to help you get the best out of our products.

Customer portal

Our dedicated customer portal gives access to all relevant materials, including datasheets and application notes. To ensure you always have the latest documentation at your fingertips, users receive email alerts when new documentation is uploaded.

Development boards

A choice of development boards is available to support you in your development process and let you rapidly prototype your designs. Having such tools immediately available reduces time to market as they come complete with all hardware, software and documentation.

Different choices on modules (CVM, WSM and WAM)

All Dialog’s modules are fully encapsulated Systems in Package (SiP) ICs, which have their own protocol stacks and application interfaces already on board. Designers can therefore develop products without needing an in-depth understanding of the complex DECT, DECT 6.0 or J-DECT protocols. The modules are also “type approved” for DECT, DECT 6.0 and J-DECT. This helps significantly reduce R&D costs and the need for expensive RF testers can be virtually eliminated.

Documentation

Dialog Semiconductor offers more detailed design documentation, including:

  • General design and API documentation
  • Application notes
  • Tools

For more information, please look at the dedicated websites.




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